Rapid loading and unloading thanks to good planning and advance registration
A fast and smooth logistics process. That's what all our customers want. We help you with this, e.g. by the accurate registration of all trucks that call at our terminals. This allows us to minimise the time needed for loading and unloading trucks.
We use certain procedures to avoid waiting times and enable carriers to plan their transports accurately. It also helps us deploy our people and equipment according to the same plans. In this way, we work together to ensure a fast processing flow.
Procedure for registering trucks:
1: Releasing goods
After the goods are released, the Customer Relations Team will assign them a reference number. The owner of this cargo is responsible for passing on this reference number to his shipping agent or transport company.
2: Registration of a truck
To register a truck, you need a Nexus account. You can request an account here.
You can then register a truck for the correct time block. Please note the following pre-announcement times:
Registration takes place before 12:00 hrs on the working day before the day of loading:
- Time Block 1: 7:30 to 12:00
- Time Block 2: 12:00 to 15:30
Please register before 10:00 hrs on the day of loading at the latest for:
- Time Block 3: 15:30 to 19:30
- Time Block 4: 19:30 to 23:30 (* Driver needs to check in before 22:00 hrs at the service desk)
3: Reference number and PIN code required
When the truck is correctly registered, the transport company will receive a PIN code. The combination of the reference number and the PIN code is unique and can only be used once.
The driver should report with the reference number and PIN code to our cargo service at the gate, or via the Fast Track at the entrance of our terminal. The data are then verified against the pre-registration information, after which the driver is given access to the terminal for loading or unloading.
Arrivals inside and outside the registered time block
Trucks that are correctly registered within the capacity of a block and arrive within the reserved time block have the Avis-status and will be handled within 2 hours. After these two hours, you can claim waiting hour compensation, which we provide at the rate of €35 an hour.
Vehicles arriving outside the reserved time block and vehicles that have not received the Avis-status at registration, or that have not been registered at all, will have to join the back of the queue. These trucks will, of course, be handled as soon as possible.